Hopefully you will find the answer below. If not, please contact me.
CUSTOM ORDERS + COMMISSIONS
Q: Do you do custom orders or commissions?
A: I sure do! I would love to hear from you if you have an idea of something you would like created, or if you feel drawn to one of my creations but would like it slightly different. I welcome custom orders and commissions, both private and commercial. Please contact me via email.
Q: Do you wholesale?
A: I am always open to discussing wholesale options, so please contact me if you are interested in becoming a stockist.
Q: When will my order be shipped?
A: Your order will be shipped within 2-5 business days once full payment is received. Most pieces and all prints are made on order. Once your order has been posted I will email you a shipping notification.
Q: What postage do you offer, and how long will it take to arrive?
A: I use Australia Post. For standard post within Australia it normally takes 1-4 business days to arrive. Parcel tracking is available for all deliveries within Australia and a tracking number will be provided with your shipping notification.
For international regular airmail to most countries it normally takes 2-4 weeks to arrive. I have found in some cases it tends to take longer if your parcel comes under customs inspection. Thanks in advance for your patience. Regular airmail does not offer a tracking service. If you would like your parcel tracked, please contact me at time of purchase and I will advise you of additional charges for ‘international tracked express’.
Q: What happens if my parcel arrives damaged or goes missing?
A: I will carefully and lovingly pack your order to ensure that it arrives in perfect condition. However, as soon as your package leaves my hands, we are entrusting it to the postal service, and sometimes things happen. In case of damage, I will endeavour to resolve any issues on a case-by-case basis to ensure a fair transaction for both of us.
If you are worried that your parcel has gone missing, please contact me. Parcel tracking is available for all deliveries within Australia. International tracking is only available if you selected and paid the additional charges for ‘international tracked express’. If you have a tracking number I will do my best to help you locate your parcel.
I trust that you will understand that I cannot accept responsibility for lost, misdelivered or unclaimed parcels once they have left my hands. However, I will endeavour to resolve any issues on a case-by-case basis to ensure a fair transaction for both of us.
Q: Will I be charged taxes or import duties for international postage?
A: On some occasions your country’s import/export conditions may incur international customs duties, taxes and charges. International buyers are responsible for all fees associated with shipping to their respective shipping address. I cannot be responsible for being aware of, or for reimbursement of, any such charges.
Q: Can I collect my order?
A: Of course! If you are close to the Gold Coast and want to save on postage, simply select ‘local pickup’ at checkout and contact me to organise a time for you to collect your order.
Q: What happens if I want to return my order?
A: Please contact me to discuss any concerns with your order within 48 hours of receipt. All of my creations are very carefully and time-consumingly handmade (usually on order), so I cannot accept any returns for refund if you simply change your mind. If you have changed your mind, I will consider an exchange on a case-by-case basis. I will always accept returns (for either refund or exchange) if you are unhappy with the quality of your product or if it is faulty.
Please return items within 7 days in their original condition and packaged accordingly to protect them from damage. It will be your responsibility to pay for the return postage. If exchanging due to change of mind, you will also be responsible for paying the postage back to you. I suggest sending the return via a trackable method to ensure it is received by me. I cannot accept responsibility for items lost in transit.
I trust that you will understand that I cannot accept any returns for custom-made or commissioned pieces, as these were made at your request, specifically for you.
In saying all that, I will ALWAYS endeavour to resolve any issues on a case-by-case basis to ensure a fair transaction for both of us.
Q: Will my macramé piece be exactly as pictured?
A: Each of my creations is an individual one… hand-made, therefore no two pieces will ever be exactly the same. However, overall, each creation will be as similar as possible to the pictured original.
Q: What if I wish to cancel my order?
A: If you change your mind and wish to cancel your order, please contact me as soon as possible. If I haven’t commenced creating your order I will be happy to cancel and issue a full refund. If I have started creating your order, I will consider the cancellation on a case-by-case basis.
Q: How do I care for my macrame piece?
A: I trust that you will handle your piece with love and care. They are made for indoor use only and I suggest keeping them away from direct sunlight. Dust particles hide the beauty of macramé, so always dust dust dust! Spot clean with damp cloth and gentle soap if needed.
Each creation is infused with its own intention or affirmation, however, once you have it in your hands, you may choose to infuse it with your own personal intention or affirmation.
I suggest the piece be placed somewhere that will allow it to catch your eye on a daily basis, so it can continually speak to you, and act as a constant reminder of what you desire to re-connect with within yourSelf.
Q: Do you run workshops?
A: I sure do! In all areas of Brisbane and Gold Coast. Please visit my Workshops + Rituals page.